I love that Josh and his wife Tracey (who started the agency) work as a team, and have young children so they understand the challenges of raising a family and trying to write at the same time. I love that they're warm, friendly, funny, generous and caring -- I've never doubted that Josh is every bit as invested in the success of my books as I am, and that he really wants to find an editorial match that's in the best interests of me and my writing, not just make a quick sale and leave me to it.
Josh encourages me and affirms me and makes me laugh and tells me not to worry (he's uncannily good at telling when I'm fretful and trying not to show it), and he's always looking ahead and exploring future possibilities. He's great at networking and following up with editors, and fantastic at keeping in touch whenever there's the slightest bit of news.
I've heard all sorts of complaints -- legitimate ones -- from fellow authors whose agents have been indiscreet, apathetic, disorganized, difficult or even downright dishonest, but never once have I felt the need to chime in. I really couldn't wish for a better agent than the one I have, and I'm so thankful that he and Tracey saw the potential in my work and took me on as a client.
Thank you, Josh and Tracey!